Your order will be delivered within two business days after completing the payment, unless something else is mentioned on the product pages. We’ll ask you for a mobile phone number and email address so we and our delivery partners, can send you up to date delivery information about your order or contact you if there are any unforeseen delays.

We offer our products all over Europe. Free shipping is included for Belgium, The Netherlands and Luxembourg. For other countries the shipping rate is depending on the value of your order. The table below gives the shipping rates for each country.

Up to 50 EURFrom 50 EURParcel shop (if available)
Belgium, The Netherlands, Luxembourgfree shippingfree shippingfree shipping
Germany, France*, United Kingdom*4,00 EURfree shippingfree shipping
Denmark, Austria, Switzerland8,00 EUR2,00 EURfree shipping
Spain*, Italy, Republic of Ireland, Portugal, Poland, Hungary10,00 EUR4,00 EURN/A
Czech Republic, Sweden, Finland, Portugal, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Greece12,00 EUR6,00 EUR4,00 EUR
Bosnia and Herzegovina, Bulgaria, Croatia, Norway, Romania, Serbia, Turkey20,00 EUR14,00 EURN/A
Russia26,00 EUR20,00 EURN/A
Belarus, Ukraine, Moldova, Macedonia, Iceland, Albania, Andorra, Georgia, Faroe Islands, Vatican, Liechtenstein, Canary Islands, Island of Man, Gibraltar, South-Africa60,00 EUR52,00 EURN/A

*Overseas areas are not included


Instructions on cancellation

You are entitled to cancel your offer to conclude a contract within 14 days, with no necessity to state reasons. The period of 14 days starts with the handing over of the goods to you or a third person you appointed, except the carrier.

In order to cancel your offer to conclude a contract, you need to declare clearly in writing the wish to cancel. A clear declaration must be done by conventional mail or e-mail. You are welcome to use the sample request for cancellation included. The on-time dispatch of the cancellation will do to comply with the period for cancellation.

Consequences of cancellation

In case of a valid cancellation, we are returning all payments we received from you, including delivery costs (exempted are delivery costs, which result from a different shipping method than our standard, most cost effective shipping fee) within a 14 day time period. This period starts with the day we receive your cancellation request. Refunds will be done by the same payment method chosen when making the order unless otherwise agreed. By no means will we be charging fees for refunds. We can refuse refunds until the goods are back in our hands or you can proof the goods have indeed been shipped back to us, whichever point in time is the earliest.

You are obliged to ship items back to us without delay and at the latest 14 days from the day you informed us of the cancellation request.

Return address

Heuvelstraat 36 1
3950 Bocholt

The period of cancellation is complied with if you send the goods back within 14 days of receiving them. You pay for shipments back to us unless the product is defect and it needs to be replaced under warranty.

Worsening of the goods and benefits made from that use only have to be compensated for if the use or the worsening of the goods are a result of using the goods to an extend which goes beyond the check of the features or function.

If you want to cancel your order, please fill out the form below:

Return request